Privacy Policy

Your Privacy Matters to Us

Fabfind Canada ("we," "us," or "our") operates fabfindcanada.com and all related services. This Privacy Policy explains clearly and transparently how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

Our platform is powered by Shopify, which enables us to deliver a secure and seamless shopping experience. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

What Information We Collect

We collect personal information — meaning information that identifies or can reasonably be linked to you — depending on how you interact with our Services. This may include:

• Contact DetailsYour name, email address, phone number, billing address, and shipping address.
• Financial InformationCredit card, debit card, and payment account details processed securely through our payment partners. We do not store your full card details on our servers.
• Account InformationYour username, password, security preferences, and account settings if you create an account with us.
• Transaction InformationProducts you view, add to your cart, purchase, return, or exchange, as well as your order history.
• Device & Usage InformationYour IP address, browser type, device identifiers, and information about how you navigate and interact with our website.
• CommunicationsMessages and inquiries you send to our customer support team.

How We Collect It

We collect your personal information through the following means:

• Directly from youWhen you create an account, place an order, contact our support team, or otherwise provide information voluntarily.
• AutomaticallyThrough cookies, tracking pixels, and similar technologies when you browse our website.
• From service providersThird parties who help us operate our business, such as payment processors, shipping partners, and analytics platforms.
• From marketing partnersPartners who help us understand and reach our customers more effectively.

How We Use Your Information

We use your personal information only for legitimate business purposes, including:

• Processing Your OrdersTo fulfill, ship, and manage your purchases, returns, and exchanges efficiently and accurately.
• Providing Customer SupportTo respond to your questions, resolve issues, and ensure you have an excellent experience with FabFind Canada.
• Personalizing Your ExperienceTo remember your preferences, recommend relevant products, and tailor your shopping experience.
• Marketing CommunicationsTo send you promotions, new product announcements, and special offers — only with your consent. You can opt out at any time.
• Security & Fraud PreventionTo authenticate your account, detect fraudulent activity, and maintain a safe shopping environment for all customers.
• Legal ComplianceTo comply with applicable laws, respond to legal requests, and enforce our Terms of Service where necessary.

Who We Share It With

We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business and deliver our Services:

• ShopifyOur e-commerce platform processes and stores information to power our store and checkout experience.
• Payment ProcessorsSecure third-party payment providers process your financial information to complete transactions.
• Shipping PartnersCourier and logistics partners receive your shipping details to fulfill and deliver your orders.
• Marketing PartnersWe may share limited data with advertising platforms to show you relevant ads. You can opt out of targeted advertising at any time.
• Legal AuthoritiesWe may disclose information when required by law, court order, or to protect the rights and safety of our customers and business.

Your Rights & Choices

Depending on where you live, you have important rights regarding your personal information. We are committed to honouring these rights promptly and transparently:

• Right to AccessYou may request a copy of the personal information we hold about you at any time.
• Right to DeletionYou may request that we delete your personal information, subject to certain legal obligations.
• Right to CorrectionYou may request that we correct any inaccurate information we hold about you.
• Right to PortabilityYou may request that we provide your data in a portable format or transfer it to a third party.
• Marketing Opt-OutYou may unsubscribe from marketing emails at any time using the unsubscribe link in any email we send. We will continue to send essential order-related communications.

To exercise any of these rights, please contact us using the details below. We will verify your identity before processing your request and respond within the timeframe required by applicable law.

Cookies & Tracking

We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, analyze website traffic, and deliver relevant advertising. Cookies are small data files stored on your device.

You can control cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website, including your ability to add items to your cart or complete a purchase.

Children's Privacy

Our Services are not intended for use by children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us immediately and we will delete it promptly.

Security & Data Retention

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment information is processed through encrypted, PCI-compliant payment systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we delete or anonymize it securely.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page and notify you where required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please do not hesitate to reach out to us directly.